And, most also agreed that brand reputation/quality and warranty were important attributes, which our OEM parts brands, GM Genuine Parts and ACDelco, are known for,” said Smith of GM Fleet.Īdditionally, OEM parts and service programs often offer parts and service warranties specific to commercial fleets. “Recently, with Bobit Research Services, we surveyed the nation’s top fleet managers about their parts purchase decisions and 71% agreed the original equipment parts were important. Part selection really does matter to today’s fleet manager. “Commercial Vehicle Center benefits include extended service hours with dealers open a minimum of 55 hours per week, specialized commercial training for parts and service personnel, and priority service and support for Commercial Customers,” said Erik Strom, fleet service operations, fleet sales and marketing manager for Ford Motor Co. Our authorized BusinessLink dealers offer program customers next available bay service, complimentary loaner vehicles, complimentary shuttle service, extended service hours, upfitter and bailment pools, and commercial vehicles available in stock,” said Mike Cockell, head of fleet service & parts for FCA.Īnother way to reduce maintenance-related downtime with an OE parts and service program is typically extended hours and trained and certified technicians, when compared to local repair shops and chain stores. “There are many benefits for customers using our BusinessLink program. “We offer fleets that utilize our parts and service program guarantees not to exceed pricing, instant credit recognition at dealer locations, comprehensive reporting tools, an integrated platform with part purchasing and maintenance programs, customized parts discount programs, optional access to emergency breakdown services, and more,” said Gary Mascetti, director of global fleet solutions at Navistar.Īdditional maintenance-related expenses and downtime can also be reduced through use of an OEM program. “For fleets of 20 units or more, we offer the Preferred program, which provides users with a centralized purchasing platform, customized reporting, and guaranteed ‘not to exceed’ pricing when working through a Mack dealer,” said Shakespeare of Mack.įleets can also benefit from OEM-specific guarantees and warranties. Offering our FleetValue line of parts gives our dealers a better opportunity to offer customers a lower cost with the OEM specifications,” said Brian Tabel, executive director of marketing for Isuzu Commercial Truck of America (ICTA).
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“FleetValue parts meet or exceed Isuzu original factory standards and are designed to optimize the truck for its full B-10 life. Our host of programs provide discounts and consolidated billing programs that help manage their fleet,” said Renee Smith, fleet service operations manager for GM Fleet.Ĭonsistent pricing is also something fleet managers can rely on with an OE parts and service program. “GM Fleet’s Sales, Service, and Parts teams work together tooffer solutions that meet the fleet customers’ needs and truly add value.
“Some of the top benefits of our parts and service program include consistency in customer service throughout the Freightliner and Western Star dealer network, clear expectations throughout repair process, process efficiencies that get your truck in and out the door as fast as possible, and a partnership with your OEM,” said Miranda Richardson, Elite support operations manager, Daimler Trucks North America (DTNA).Ī good partnership with your OEM can be invaluable. Customer service is one of the top benefits. Our diagnostics are far above any repair facility, which allows our dealers to identify potential problems before they surface,” said Todd Shakespeare, director of parts marketing for Mack.Īdditionally, the various part and service programs have their own paybacks.
When a customer has their truck maintained at a Mack dealership they can rest assured that any work is done properly and with the correct parts. “One of the top benefits is peace of mind. Parts manufactured by an OEM for their vehicles have been tested and approved for your specific vehicles.